Deliveries & Returns
Queen Bees are sent 1st class with Royal Mail!
Subject to availability we will despatch your order as soon as possible after your order is accepted by us. Delivery will be made to one address as stated in your order. Deliveries are made Monday To Friday normally between 8am and 5.30pm. The precise timing of a delivery cannot be specified. Maisemore Apiaries Ltd. shall not be liable or deemed to be in breach of contract fo rdelay in delivery or failure to make delivery of any goods due to circumstances beyond its control. Once delivered the products ordered will become your property and your responsibility, except in relation to products that are damaged or faulty when delivered or incorrectly delivered. We cannot accept any liability for their loss, damage or destruction after they have been delivered. We accept no responsibility for damage in transit to any glass items.
Delivery charges are applied after discount has been deducted.
Orders under 2kg are delivered by Royal Mail or Evri – orders over 2kg are delivered by courier DPD or DHL
Order value up to £200 is delivery cost = £8.99
* Order value over £200 delivery is FREE to UK mainland only, outside of UK will incur a postage charge to any postcodes here FK17-21, IV1-39, IV52-54, IV63,
KW1-14, PA21-40, PH19- 26, PH30-41,
PH49-50, AB36-38, AB55-56
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17,
PA20, PA41-49, PA60-78, PH42-44, ZE1-3, BT, JE & GY
We will inform you of these when your order is submitted, cost is to be paid separately.
* The order values quoted above do not include the value of items which have P+P included in their price, or are quoted as “Delivery by weight”.*
Bee Syrup, Bee Candy, Buckets of Honey and Double Hive Stand are Certain Extraction Equipment are excluded from FREE delivery.
Whilst every effort is made to despatch all orders immediately, pleae allow 28 days for delivery.
Any claims whatsoever of any kind, including shortages, unsatisfactory quality etc, must be notified to our Sales Office within 10 working days of receipt of goods. The company warrants that where applicable the Goods are at the time of supply within usual tolerances as to quality and finish will replace or refund (at its option) the price of any goods which do not comply with this warrantly to the maximum of the price invoiced for the goods. As the company is generally unaware of the use to which its goods will be put all conditions and warranties as to fitness for the purpose whether express or implied and whether arising by statute or common law are excluded.
DAMAGE IN TRANSIT
If any items are damaged in transit we will replace them at our own cost.
CANCELLATIONS AND RETURNS
You may cancel your order (or any part of it) at any point before products are delivered to you and up to 14 days afterwards. You may do so either by notifying us by email, fax or writing to us, giving your full name, address and order details, or by returning the product(s). You may not cancel your order if the product consists of perishable items such as feed, or if the product has been customised or made to your own specifications unless the products were faulty or damaged when delivered to you. Where you decide to cancel an order after it has been despatched, you will be under a duty to return them to us at your own risk and cost. All such goods should be returned within 14 days of your cancellation of the order. Until such time as they are returned you must retain possession of the products and take reasonable care of them. You should return the products to us unused, as new (except to the extent reasonably necessary to examine them), in saleable condition and with the original product packaging. Money will be refunded to the same account debited during purchase, excluding the original delivery cost.